This Refund Policy explains how OnChainFlows handles refund requests for paid plans and services billed through our website. It is intended to reduce confusion before purchase and to provide a clear path for billing support after purchase.
For eligible transactions, Paddle acts as merchant of record. That means some billing, tax, and buyer-support workflows may be handled through Paddle as part of the purchase process.
If you believe you were charged incorrectly or want us to review a refund request, contact us through /contact as soon as possible and include the billing email address used at checkout, the approximate charge date, and the reason for your request.
For Paddle-billed charges, you may also be able to use Paddle's buyer-support flow on paddle.net.
We may approve a full or partial refund, at our discretion or where required by law, in situations such as:
Unless required by law, refunds are generally not available for:
Canceling a subscription stops future renewals. It does not automatically reverse or refund charges that have already been billed for the active period.
If you cancel, your access usually continues until the end of the current paid term unless an immediate cancellation is specifically applied.
If a refund is approved, it is typically returned to the original payment method. Timing depends on the payment provider, Paddle, and your bank or card issuer.
If you believe a charge is fraudulent or unauthorized, contact us promptly and, where applicable, contact Paddle buyer support through paddle.net.
Filing a chargeback without first attempting to resolve a legitimate billing issue may result in temporary suspension of service access while the dispute is under review.
We may update this Refund Policy from time to time. The latest version will always be posted on this page with the current "Last updated" date.