Support desk

Get whale tracker support for flows, alerts, and API coverage.

Our support engineers and analysts deliver crypto support in minutes, not hours. Share the context of your request and we will tailor on chain tracking support, troubleshoot, and ship updates fast.

24/7global desk coverage
12mmedian response time
98.7%support CSAT
Contact support

Let us know your goal or issue. We will route this to the right specialist immediately.

Avg response: 12 minutes

Need crypto alerts help through a dedicated support channel?

Book a 1:1 with our solutions team and we will map workflows, SLAs, and whale tracker support coverage for your desk.

Support FAQ

Answers to common onboarding, crypto alerts help, and API questions.

How fast can you onboard a new desk?

Most desks are live within 48 hours, including alert routing, entity labeling, dashboard setup, and on chain tracking support handoff.

Can you help tune alert thresholds?

Absolutely. Our analysts provide crypto alerts help by calibrating alert intensity to your asset coverage and strategy needs.

Where can I find API status updates?

Status updates are shared via the status page and a private incident bridge for critical events.