Support

Get whale tracker support for flows, alerts, and API coverage.

Our support engineers and product specialists deliver help in minutes, not hours. Share the context of your request and we will tailor on-chain tracking support, troubleshoot, and ship updates quickly.

24/7 global coverage
12m median response time
98.7% support CSAT
Contact support

Let us know your goal or issue. We will route this to the right specialist immediately.

Avg response: 12 minutes

Need crypto alerts help through a dedicated support channel?

Book a 1:1 with our solutions team and we will map workflows, SLAs, and whale tracker support coverage for your team.

Support FAQ

Answers to common onboarding, alerting, and API questions.

How fast can you onboard a new team?

Most teams are live within 48 hours, including alert routing, entity labeling, dashboard setup, and on-chain tracking support handoff.

Can you help tune alert thresholds?

Absolutely. We can calibrate alert intensity to your asset coverage, routing preferences, and monitoring needs.

Where can I find API status updates?

Status updates are shared via the status page and a private incident bridge for critical events.